Undelivered packages are returned to our head office in Manchester, UK. If you would like us to resend your package, a new shipping fee will apply.
If the order was attempted to be delivered but the customer was not home, we cannot refund the shipping cost.
If you nobody is available to receive your package. The courier will post a note with full details of how to collect your package from the local depot, or re-arrange delivery.
RETURNS & EXCHANGES
Click here for our full returns policy, including our step by step return guide: